Need to return something you've purchased?

Do not hesitate! Please read through our policies below, and feel free to contact our support team via support@thecreativedukaan.com

 HOW CAN I APPLY FOR RETURN

  • In order to return your product simply follow the steps:
  • Whats app us the following on +91-83200-44951 within 7 days of delivery
    • Mention your name, order number, date of purchase and your registered mobile number.
    • Photos & Videos of the damaged product
  • Repackage the item with proper packaging.
  • Merchandise must be unworn and unwashed. We do not accept returns for items that have been worn, laundered or have the normal marks of wear.
  • Merchandise must have all tags, including any hangtags, attached and uncut. (The refund of the amount will be based on the condition of the product)
  • Return Address: GF06, B-1, Niharika Complex, Alkapuri Petrol Pump, RC Dutt Rd, Alkapuri, Vadodara, Gujarat 390007
  • The product should be in the original packaging
  • Please check the size chart before ordering to get a perfect fit for you. The order cannot be canceled and/or returned/refunded based on size mismatch.
  • 360 degree unboxing parcel video required in case of any damage or missing item - Issue must be clear in video without any pause or cut and reported within 24 hours of receiving parcel. (Just in case of damage product received)

 

HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND OF MY RETURN?

The refund time depends on the arrival of the product at our warehouse. Refunds will be processed within 7 to 10 days after we receive your return.

 

WILL IT COST ME TO RETURN THE PRODUCT?

You will not be charged for returning the product. The cost of returning the product will be borne by us. The only thing you need to take care is that the product packaging and tag must be in original place and in proper & unaltered condition and should not be damaged on your side.

 

WHAT IF THE PRODUCT IS NOT OF MY SIZE?

T-shirts with size issues will not be replaced. If there is any issue in the product or size, the replacement shall be done but with additional charges. There will be no refund for the replacement. You need to buy another size.

 

THE PRODUCT I WANT TO REPLACE TO IS NOT AVAILABLE AT YOUR STORE?

We are sorry about the unavailability of the product, the replacement of merchandise, is subject to its availability at that point of time.

 

I RECEIVED THE WRONG PRODUCT, WHAT TO DO?

If you received the wrong item from what you originally ordered please contact us right away and we will take care of the problem. It’s pretty unusual, but we admit we’re not perfect and we can make a mistake.

Potential issue of a wrong product can be Misprinting, Damaged or defective Item, Items Lost in Shipment, Broken Products Received, or any other issue.

In the above cases, it should be communicated to us within 7 days of receiving products.

On verification, we shall issue a new shipment with the product.

When a product can’t be returned?

  • If the product is damaged at customer's end or used even once (We do take photos of the product just before shipping and we would suggest same to the customer - 360 degree unboxing parcel video required in case of any damage or wrong and missing item - Issue must be clear in video without any pause or cut and reported within 24 hours of receiving parcel.)
  • Mugs, badges, diaries can’t be return
  • Size mismatch of the Tshirts - We recommend to check the size before ordering.

 

IS THE PICKUP OF PRODUCT THE ARRANGED BY TCD?

The pick facility is available for few pin codes. You can check your pin codes for pickup delivery and if not available you can ship the product on the address as above.

 

IS RETURN APPLICABLE ON OFFERS/SALE/CLEARANCE PRODUCTS?

If the product is bought under any particular offer/Sale/Clearance, the products can’t be returned, refunded or exchanged. More over the offers can’t be clubbed with each other.

 

WHAT IF THE PACKAGING OF THE PRODUCT (THE OUTER LAYER) IS SLIGHTLY DAMAGED DURING THE TRANSIT?

If the outer packaging of the product i.e. the container/cover/bubble wrap etc. is damaged, please look for the actual product.

WHAT IF YOU SIMPLY DON’T LIKE THE PRODUCT OR ORDERED IT BY MISTAKE?

Items are made to order and so cannot be returned if you’ve simply changed your mind or ordered a product by mistake! We recommend to read the entire product description, size guide and information before ordering. You can surely process the return in case it is received in defective form. The defect must be reported within the 24 hrs of receiving the product with clear images and videos of the actual defect.

If the product is wrongly delivered please read the question in the above section.

WHAT IF YOU SIMPLY DON'T LIKE THE QUALITY?

We know that the quality is the supreme factor of ordering and we make sure that you get the best quality of product. But we also want to put this on the return page that the term quality is always different in everyone's opinion. For some it might be the best buy and value for money and for some it might not. And because the product is print based on the order received it cannot be changed/returned/replaced due to the nature of the product.

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